You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: PO Box 31225, Waverley, Pretoria, ZA, 0135 If you need to exchange it for the same item, send us an email at and send your item to: PO Box 31225, Waverley, Pretoria, ZA, 0135. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)ĬD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been openedĪny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 30 days after delivery Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. A calendar months notice is required for cancellation and additional cancellation T's & C's may apply to purchases on Promotion.īy completing the order it is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.Our policy lasts 30 days. Please note that should the service be ordered and the incorrect address is supplied, the client will be responsible for all charges relating to the order placed at the incorrect address.Īn additional fee will be charged for re-grading the speed of a fibre line as well as outdoor transfers (new address) and transfers between Service Providers. Additional fees may apply should trenching be required to complete the installation, Axxess will make any additional charges known to the client and the client will be required to accept or reject these charges before the order is completed. Should we not be able to proceed with your application we will advise you thereof.įibre installations are subject to an installation and connection fee. Pre-orders do not guarantee that Fibre will be available at your particular address once the planned project has been completed. Areas marked as available on the map may not be Fibre ready at your particular address due to a number of factors. * Fibre Broadband Access is supplied as a best effort service by the supplier.
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